Shipping policies:

• Free ground shipping within Canada on orders of $150 or more
• Shipping times may vary. General processing time is within 1 week. International shipping may require up to 2 weeks to clear customs.
• Free local pickup can be arranged in Chatsworth or Owen Sound, ON. Please select this option at checkout.

Returns & Exchanges:

• Returns within 14 days of purchase. Item must be unwashed and unworn. Customers are responsible for all costs associated with shipping returns back to merchant in original condition.
• Limited edition, holiday, custom orders, and final sale items are not eligible for returns or exchange.
• Please see size guide for appropriate sizing

Special Notes:

• Please contact crtnsbychar@gmail.com to initiate a return or exchange.
• We are not responsible for address errors or lost or stolen packages! Please ensure you have your correct mailing address listed! If you think your package may be lost, please contact your postal service.
• Custom orders are always welcome! Please send an email to crtnsbychar@gmail.com with your request.
• For garment care instructions, please follow the directions included in your package.